Terms and conditions
Terms and conditions
Browsing the webshop
The ThalesNano webshop contains CatCarts® and other consumables used with ThalesNano reactors. The webshop can be browsed without registering and logging in. If the webshop is browsed this way, all information excluding pricing can be viewed. Items in the webshop can be found by using the categories and filters. Please first select the system you are using to filter for products compatible with that system.
Registering to the webshop
Viewing prices and ordering is only possible after registering to the webshop. You can register from the specific page available from the top left link called ‘registration’. Please read our privacy agreement for detailed information on how we handle your information.
Please note, that we only accept orders from our existing customers. In case you're not a ThalesNano customer but your purchase is already processed, we will transfer the money back to your account.
Customers have the possibility to choose and order items from our webshop after logging in. By clicking on a specific product, the visitor can see detailed information about it. Pricing information can only be viewed after logging in to your account. If you would like to order, you can place items into a virtual basket by clicking on the “add to cart” button, which is also only visible after logging in. By clicking on the view button of the basket, the items which have been already selected can be viewed, as well as the amount to be invoiced and the cost of shipping. In this section, the compiled order can be reviewed, in particular with regards to number of items placed in the cart and prices. These can be modified and corrected. The “basket” automatically calculates the sum of the order after any modification to items and amounts.
Sending the order
If you are satisfied with the amount of items placed in your cart, checked the total price, and have decided to purchase the items, simply click on the “check out” button.
The checkout process will start with "Step 2" because the basic information needed was already provided by you during registration.
In “Step 2” you need to review your personal information, which you gave during registration and choose the invoice and shipping address. You will need to choose both an invoice address and a shipping address. The two address can be the same. You can either use the address information provided during registration or enter a new address, by clicking on the appropriate radio button. If you are satisfied with the chosen addresses, click next.
In “Step 3” a shipping method must be chosen, which you can do by clicking on the appropriate radio button. You can either choose to pay a flat rate or use your courier account, in which case you will be charged the exact cost of shipping directly by the courier company. When choosing the latter, you will need to provide your courier account number in "Step 5" under Comments. If you have chosen the shipping method, click next.
“Step 4” is the payment screen. Currently only debit/credit card payment can be used. Immediate payment is required directly after checkout. Once the order has been shipped, you will receive the invoice for the order.
In “Step 5” please review your order. You can review quantities, prices, gross subtotal and shipment cost, as well as total cost in the middle of the screen. You can review your personal information, invoice and shipping address, chosen shipping method, and chosen payment method on the right side of the screen. If you would like to modify any of these, click on the appropriate ‘modify’ link. If you would like to make changes to the items in your cart, click on the “Back to cart” link on the top right of your screen. If you are satisfied with your order, click on the ‘Place Order’ button. To send your order you must first read and accept these terms and conditions by ticking the box.
The Prices in our webshop are the valid list prices at the time of the order. These can be found next to each product in the webshop. Our prices are Gross prices, therefore contain VAT, but they do not include the cost of shipping. The cost of shipping can be found in the checkout phase of shopping and in the terms and conditions. In case there is an error in the prices given in the webshop, we reserve the right to correct it. In this case after detecting problem or modifying the price we will immediately notify our customers with pending orders about the change. After the notification, the customer has the option to reconfirm their order, or withdraw from the order.
Confirmation and Processing orders
After placing your order, you will receive an automatically generated email confirming that we have received it and containing the details of the order placed. We will process your order within 48 hours and send you a confirmation with a date of shipping. In case you would like to receive further information on your order, you can contact us on the email address or phone number given in the confirmation.
Data entry errors
The entered data can be corrected before clicking on the “Confirm Order” button at checkout.
In our webshop you need to pay by debit/credit card. You will be charged in US dollars for your order. Please note, we can only deliver your order after the bank has cleared the payment.
The shipping of the ordered items is done by third party courier companies (UPS, DHL, TNT, etc.). An approximate delivery date of the items is presented at the checkout phase. The final date is sent with the confirmation sent after processing your order. You can reconcile the date of shipping by sending an email to the email address given in your confirmation email.
Withdrawal from the order
If ThalesNano cannot meet its contractual obligations because the product is not available in the webshop, ThalesNano is required to notify the customer. ThalesNano does not sign contracts with minors. By accepting the terms and conditions, the customer declares that he/she is not a minor.