Terms and Conditions
Browsing the webshop
The ThalesNano webshop contains CatCarts® and other consumables used with ThalesNano reactors. The webshop can be browsed without registering and logging in. If the webshop is browsed this way, all information excluding pricing can be viewed. Items in the webshop can be found by using the menu categories or using the search bar. Alternatively, you can also browse items compatible with a system by selecting a system in the menu.
Registering to the webshop
Viewing prices and ordering is only possible after registering to the webshop. You can register from the specific page available from the top left link called ‘Create an account. In order to ensure that only businesses use our webshop, we require the name of the business and a Tax ID number (the exact form of ID depends on your location) where we shall write the invoices to. We also request the Company’s address and a phone number, but these informations are only optional for the registration. Please read our privacy agreement for detailed information on how we handle your information.
Customers have the possibility to choose and order items from our webshop after logging in. By clicking on a specific product, the visitor can see detailed information about it. Pricing information can only be viewed after logging in to your account. If you would like to order, you can select the amount of the items you wish to purchase, then place items into a virtual basket by clicking on the “add to cart” button, which is also only visible after logging in. After putting an item into the cart, the content of the it will open from the top of the screen, along with information related to the amount of the items and the price amount to be invoiced. In this section, the compiled order can be reviewed, in particular with regards to number of items placed in the cart and prices. These can be modified and corrected. The “basket” automatically calculates the sum of the order after any modification to items and amounts.
After being logged in, it’s also possible to order a single item with a simplified process using your PayPal account (and this option is only available with PayPal payments). Click on the yellow „Buy with PayPal” button, then login to your PayPal account to use this payment method.
Sending the order
If you are satisfied with the amount of items placed in your cart, checked the total price, and have decided to purchase the items, simply click on the “check out” button. In the cart, you have the option to change the amount of selected items, and you can also send special instructions to us using the textfield on the left side of the screen.
In the next step you need to review your contact information and shipping address. Please note some of the fields will be autofilled based on your profile. If you tick on the „Keep me up to date on news and offers”, you will be added to our newsletter database and you shall be contacted at times about ThalesNano’s marketing offers. Click on „Continue to Shipping” to proceed.
In the next step, you can select from our Shipping methods by clicking ont he appropriate radio button. You can either choose to pay a flat rate or use your courier account, in which case you will be charged the exact cost of shipping directly by the courier company. Click on „Continue to Payment” to proceed.
In the next step, you will have the chance to setup a Billing address (which can be the same as the shipping address), and to choose between our payment options. Currently only debit/credit card payment or PayPal can be used.
In case of Credit Card payment, you will be required to enter your credit card details. Our credit card payment provider, who provides security and encryption to payments is Stripe. To authorize the payment, after Reviewing the Order, you will be redirected to Stripe’s page where you must approve the payment in the Two-Step Verification Process you have set up with your credit card provider bank. This step is required under the PSD2 Directive of the EU.
In case of PayPal payment, you will need to login to your PayPal account, and authorize the payment there.
Immediate payment is required in both cases directly after checkout. Once the order has been shipped, you will receive the invoice for the order.
After providing your payment details, you will need to click ont he Review Order button to proceed.
At the next window, you can review your order. If you would like to modify any of these, click on the appropriate ‘modify’ link. If you are satisfied with your order, click on the ‘Place Order’ button. To send your order you must first read and accept these terms and conditions by ticking the box.
The Prices in our webshop are the valid list prices at the time of the order. These can be found next to each product in the webshop. Our prices are Gross prices, therefore contain VAT, but they do not include the cost of shipping. The cost of shipping can be found in the checkout phase of shopping and in the terms and conditions. In case there is an error in the prices given in the webshop, we reserve the right to correct it. In this case after detecting problem or modifying the price we will immediately notify our customers with pending orders about the change. After the notification, the customer has the option to reconfirm their order, or withdraw from the order.
Confirmation and Processing orders
After placing your order, you will receive an automatically generated email confirming that we have received it and containing the details of the order placed. We will process your order within 2 work days and send you a confirmation with a date of shipping. In case you would like to receive further information on your order, you can contact us on the email address or phone number given in the confirmation and also available on this website’s contact page.
Data entry errors
The entered data can be corrected before clicking on the “Confirm Order” button at checkout.
In our webshop you need to pay by debit/credit card or PayPal. You will be charged in US dollars for your order. Please note, we can only deliver your order after the bank has cleared the payment.
The shipping of the ordered items is done by third party courier companies (UPS, DHL, TNT, etc.). An approximate delivery date of the items is sent with the confirmation sent after processing your order. You can reconcile the date of shipping by sending an email to the email address given in your confirmation email.
Withdrawal from the order
If ThalesNano cannot meet its contractual obligations because the product is not available in the webshop, ThalesNano is required to notify the customer. ThalesNano does not sign contracts with minors. By accepting the terms and conditions, the customer declares that he/she is not a minor.